Frequently asked questions
Answers to the questions we hear most about buying, selling, shipping and returns.
Buying a watch
Do you guarantee authenticity?
Yes. We only sell pieces we are 100% certain are authentic. Every watch is checked by an expert before it appears on the site.
Is there a warranty?
Yes. Watches with a plexiglass crystal come with a 1-year warranty, watches with a sapphire crystal with a 2-year warranty. The warranty covers the movement only; water damage is not covered. See our terms for the details.
Can you find a specific watch for me?
Very likely. Tell us the reference you have in mind, even from a specific year, and we source it through our network.
Selling your watch
Do you buy watches?
Yes. Send us the brand, the reference number, the year of production and a few photos of your watch. Those are the details we base our price proposal on.
Shipping and returns
How is my order shipped?
Every order ships fully insured with FedEx or UPS Express, and you receive a tracking number as soon as it is on its way. We ship as soon as your payment has been received. The shipping cost depends on the destination and the value of the watch, and is shown at checkout.
Do you ship worldwide?
Almost. There is a small number of countries we cannot ship to; if your country is not in the list at checkout, we are unable to deliver there.
Can I return a watch?
Yes, within 14 days of delivery and without giving a reason. The cost of the return is yours; we refund the purchase price within 14 days by bank transfer. See our terms for how it works.
Payment and privacy
Which payment methods do you accept?
You can pay with the methods shown at checkout.
Is my information safe?
Yes. Your privacy is one of our top priorities: the whole site runs over a secure connection and we never sell your data. Read more in our privacy policy.